If you're setting up your Sellora store for the first time, one of the most important things to understand is how your customers pay — and what happens to that money after they do. This post explains the entire payment process clearly.

Customers Pay by Bank Transfer or Card

When a customer visits your store, selects a product, and proceeds to checkout, they are presented with a secure payment page. On that page, they can pay using their bank transfer or their debit card. Both options are fast, familiar, and widely used by Nigerian shoppers.

Payments Are Powered by PalmPay

The payment technology behind your Sellora store checkout is provided by PalmPay. Now before you think your customer needs to have a PalmPay app or account — that is not the case.

Most people know PalmPay as a mobile wallet app. But PalmPay also operates a payment gateway — the same way Flutterwave and Paystack do. A payment gateway is the technology that processes payments securely behind a checkout page. Your customer does not need to download anything or create a PalmPay account. They simply enter their card details or make a bank transfer directly on the checkout page and the payment goes through PalmPay's secure infrastructure in the background.

Think of it the same way you can pay on any Paystack-powered website without having a Paystack account. The gateway processes the transaction — you just pay.

Because PalmPay handles the payment technology, every transaction on your store is processed securely. PalmPay is one of Nigeria's leading fintech companies with infrastructure built to handle millions of transactions safely.

What Happens After the Customer Pays?

The moment a customer's payment is confirmed, two things happen automatically.

First, the product amount is credited directly to your Sellora wallet immediately. Not after delivery. Not after a review period. The money is yours from the moment the payment clears.

Second, if the customer chose auto shipment delivery, Sellora automatically assigns the delivery to the appropriate logistics partner based on the customer's location. The delivery cost that the customer paid at checkout goes directly to the logistics partner — you don't need to handle that separately.

What Is the Sellora Wallet?

Your Sellora wallet is where all your sales revenue is held. Every payment from every order lands here first. From your wallet, you can withdraw to your bank account at any time. There is no minimum withdrawal amount and no waiting period — whenever you want your money in your bank, you initiate a withdrawal and it processes.

Does Sellora Take Commission From My Sales?

No. Sellora does not take any commission or percentage from your sales. The full product amount paid by your customer goes into your wallet. Sellora makes money from subscription fees, not from your sales revenue. Everything your customer pays for your product is yours.

What If a Customer Has Trouble Paying?

The checkout process is designed to be as simple as possible. However, if a customer ever has trouble completing payment, they can try switching between the bank transfer and card options. For any persistent payment issues, Sellora's support team is available to help troubleshoot.

The Bottom Line

Your customers pay by bank transfer or card through a secure PalmPay-powered checkout. The money lands in your Sellora wallet immediately after each sale. You withdraw to your bank account whenever you want. No commissions, no holds, no drama.

👉 Create your free Sellora store at www.sellora.ng and start receiving payments today.