1. Introduction

Sellora ("we", "us", or "the Platform") values your privacy and is committed to protecting your personal information. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information of our Vendors, Buyers, and visitors when you use our platform and related e-commerce services.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Vendor Information: Name, business details, Know Your Customer (KYC) documentation (government ID, bank account details), email, phone number, and payment information necessary for secure payouts and compliance.
• Buyer Information: Name, email, phone number, shipping address, and payment details shared during the checkout process on Vendor stores to facilitate order completion.
• Technical Data: IP address, device type, browser information, cookies, and platform analytics data used for system improvement, security, and performance monitoring.

3. How We Use Information

Your information is used for the following core purposes:

• To provide and continuously improve our website-building and e-commerce services.
• To verify Vendors (KYC) and process secure payouts for transactions.
• To facilitate and complete transactions between Buyers and Vendors.
• To prevent fraud, resolve disputes, and enforce our Terms & Conditions.
• To comply with all applicable laws and regulatory requirements.

4. Sharing of Information

We respect your data and do not sell personal data to third parties. Information is shared only as necessary:

• We may share Vendor KYC details with regulators, law enforcement, or courts if legally mandated.
• Necessary details are shared with payment processors and service providers to securely process transactions.

5. Data Security

We employ robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% risk-free. We strongly encourage both Vendors and Buyers to use strong, unique passwords and secure their devices.

6. Data Retention

We retain Vendor and Buyer data only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying any legal, regulatory, or operational requirements. Vendors may request the deletion of their data, subject to our overriding legal obligations.

7. Cookies & Tracking

We utilize cookies and analytics tools to enhance your user experience and monitor platform performance. Users have the option to disable cookies in their browser settings, but please note that some platform features may not function correctly as a result.

8. Buyer�Vendor Relationship

Buyers� information is shared directly with the respective Vendors to enable them to fulfill orders. Vendors are independently responsible for protecting the Buyer data they collect through their Sellora stores and must ensure compliance with all relevant data protection laws.

9. Children�s Privacy

Sellora is not directed to individuals under the age of 18. Both Vendors and Buyers must be at least 18 years old to legally use our services.

10. Your Rights

Depending on the applicable data protection laws in your jurisdiction, you may have the right to access, correct, or request the deletion of your personal information, or restrict certain uses of your data. Requests can be submitted to our support team.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or through platform notifications. Your continued use of our services after such updates constitutes your acceptance of the revised policy.