Effective Date: 29 September 2025
Sellora is owned and operated by Gluchat Softwares Ltd
Sellora ("we", "us", "the Platform") provides website building, hosting, payments integration and e-commerce tools that allow independent merchants ("Vendors") to create and operate online stores. By registering for, accessing or using Sellora, you agree to these Terms & Conditions ("Terms").
Sellora is a technology provider only and does not sell products or services to customers on behalf of Vendors. Vendors are solely responsible for all aspects of their stores and any transactions that occur through them.
Vendors must publish clear Shipping, Return & Refund, and Privacy policies on their storefront and show them at checkout. Failure to do so is a breach of these Terms and may result in account suspension or termination.
Payments from Buyers are processed via Sellora's payment partners. Sellora may collect fees or commissions as communicated to Vendors.
Vendors must complete KYC before they may request withdrawals. Sellora may withhold, delay or decline withdrawals where there is a suspected fraud, ongoing dispute, chargeback risk or legal hold. This is a necessary fraud-prevention measure.
Sellora provides hosting, store templates, checkout integrations and analytics. Sellora does not guarantee the performance of any Vendor, nor does Sellora guarantee delivery of any product sold on a Vendor's store.
Sellora is not liable for any loss, damage, cost or expense resulting from Vendor failures to deliver, Buyer refunds, chargebacks, or disputes. Vendors and Buyers agree that Sellora's liability is limited to the maximum extent permitted by law.
Buyers should contact the Vendor first for any order issues. However, Buyers may report suspected fraud to Sellora via hi@sellora.ng.
On verified complaints, Sellora may: suspend the Vendor, freeze payouts, remove the store, and provide Vendor KYC and logs to law enforcement or courts where legally required.
Vendors must not list counterfeit, stolen, illegal, or restricted items.
Sellora reserves the right to remove listings, suspend accounts and take legal action for prohibited activity.
Sellora may suspend or terminate any Vendor account immediately for: verified fraud, repeated verified buyer complaints, or serious breach of these Terms. Upon termination, Sellora may preserve data and cooperate with authorities.
Fees for Sellora services are payable as agreed. Vendors are responsible for refunds and chargebacks arising from their sales.
Where a Vendor is proven to have committed fraud, Sellora may use Vendor balances or reserves to reimburse affected Buyers and pursue recovery.
Sellora collects and stores KYC for vendor verification. We will only share Vendor KYC details with law enforcement or regulators upon a valid legal request or when assisting a formal investigation. All data handling will follow Sellora's Privacy Policy.
Vendors warrant they own or have license for any content, images and product listings they publish. Sellora may remove content that infringes third-party rights.
Vendors indemnify Sellora against losses arising from Vendor's breach, illegal products, or claims by Buyers.
These Terms are governed by the laws of the Federal Republic of Nigeria (or the jurisdiction you choose). Disputes shall be resolved in the chosen courts or arbitration as applicable.
Sellora may update these Terms; we'll notify Vendors and post the new Terms on the site. Your continued use of the platform after such updates constitutes your acceptance of the revised Terms.
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
Email: hi@sellora.ng